This is the third in the series of posts about 2009 Finance System priorities following discussions with Rob Kugel of Ventana Research and the executive team from Star Analytics. After reviewing Resolution #1: Focus attention on more strategic activities and less on transactions processing, and Resolution #2. Improve planning effectiveness, here's the next area Kugel recommends that you consider.
Resolution #3. Close faster
"Our research shows that most companies that take more than five business days to complete their accounting close believe they can and should reduce the time this takes."
He adds, "There are many business reasons, including being able to present performance information to people in the business as soon as possible and having more time to spend on preparing reports presenting results to shareholders and regulators.
What changes are needed? "We’ve found there are many small process improvements companies can make, but it’s equally important to have an ongoing focus on finding ways to shorten the process. Along with this, we also find that technology (too many spreadsheets) and data issues (it’s too difficult to combine data from multiple sources) can impede a faster close."
For more on this topic, check out Mark Smith's post on "Continuous Improvement in Finance" on BusinessWeek's Business Exchange, where he refers to the firm's "Fast Clean Close" research benchmark.
Stay tuned for the next resolution, laying the groundwork for effective performance management.
Showing posts with label data warehousing. Show all posts
Showing posts with label data warehousing. Show all posts
Wednesday, March 25, 2009
Monday, February 16, 2009
2009 Finance System Resolutions: Hunker Down or Thrive?
I recently caught up with Rob Kugel of Ventana Research during a conversation with the executive team from Star Analytics. One of the most interesting parts of the discussion centered on how the economic meltdown is impacting senior executives in corporate finance departments and the ways technology can help.
Kugel mentioned, “Unfortunately, the financial meltdown has driven many senior financial executives to hunker down and focus only on survival tactics. It’s a shame because this is a great time to throw off organizational complacency and make important changes to how the finance department operates.”
The challenge, he says, is that people delay making changes in better times because they think they’re too busy, complicated by the tendency of people trained in accounting to reflexively answer “we’ve always done it this way” when asked about a policy or process.
“Now is the time to make changes because facing deep, persistent challenges, people are more willing to accept change and the results can be dramatic.”
Star Analytics CEO Trevor Hughes agreed, “From a technology perspective, we’re starting to see a shift this year as more finance executives look for ways their existing technologies can provide the slightest competitive advantage in this economy.”
Hughes remarked that the days of making decisions on yesterday’s data are long gone, and what’s emerging are continuous planning and forecasting environments and make it easy to adapt to uncertainty in the markets.
Hughes added, “The challenge is that financial data has been inaccessible in non-standard proprietary systems and beyond the immediate reach of the business decision makers. This is driving a surge of interest in simple and cost-effective solutions that allow IT and Finance to communicate and provide a stream of continuous data into the hands of everyone who needs it.”
The discussion surfaced a call to action for finance executives, with Rob outlining simple and cost effective ways Ventana Research believes they can drive change in 2009 and prepare to capitalize on an economic turnaround – both from an IT and business perspective. Over the next few weeks and months, I’ll reveal his top 10 “resolutions.”
Kugel points out, “Many of the ten resolutions are interrelated, and almost always there is a connection between the business and IT issues since the latter drives or heavily influences how well departments can do the former. Our research consistently shows companies misuse spreadsheets and consequently suffer from – for example – a longer than necessary closing cycle and ineffective business planning. It’s also not intended to be an exhaustive list.”
Resolution #1. Focus attention on more strategic activities and less on transactions processing.
For years CFOs have been advised to change the focus of finance departments from transaction processing to more strategic activities. Surveys show, however, not much has happened. The two biggest barriers to making this shift are people and IT. Sadly, too many finance executives love managing minutiae because it’s at the core of their comfort zone. Misusing technology contributes to the problem since not applying automation to rote functions or using spreadsheets inappropriately. There is a data dimension as well: frequently it is too difficult to bring together finance department data and data from business operations because companies are not using the right tools to reliably automate this process.
Is your company making headway in this area?
Kugel mentioned, “Unfortunately, the financial meltdown has driven many senior financial executives to hunker down and focus only on survival tactics. It’s a shame because this is a great time to throw off organizational complacency and make important changes to how the finance department operates.”
The challenge, he says, is that people delay making changes in better times because they think they’re too busy, complicated by the tendency of people trained in accounting to reflexively answer “we’ve always done it this way” when asked about a policy or process.
“Now is the time to make changes because facing deep, persistent challenges, people are more willing to accept change and the results can be dramatic.”
Star Analytics CEO Trevor Hughes agreed, “From a technology perspective, we’re starting to see a shift this year as more finance executives look for ways their existing technologies can provide the slightest competitive advantage in this economy.”
Hughes remarked that the days of making decisions on yesterday’s data are long gone, and what’s emerging are continuous planning and forecasting environments and make it easy to adapt to uncertainty in the markets.
Hughes added, “The challenge is that financial data has been inaccessible in non-standard proprietary systems and beyond the immediate reach of the business decision makers. This is driving a surge of interest in simple and cost-effective solutions that allow IT and Finance to communicate and provide a stream of continuous data into the hands of everyone who needs it.”
The discussion surfaced a call to action for finance executives, with Rob outlining simple and cost effective ways Ventana Research believes they can drive change in 2009 and prepare to capitalize on an economic turnaround – both from an IT and business perspective. Over the next few weeks and months, I’ll reveal his top 10 “resolutions.”
Kugel points out, “Many of the ten resolutions are interrelated, and almost always there is a connection between the business and IT issues since the latter drives or heavily influences how well departments can do the former. Our research consistently shows companies misuse spreadsheets and consequently suffer from – for example – a longer than necessary closing cycle and ineffective business planning. It’s also not intended to be an exhaustive list.”
Resolution #1. Focus attention on more strategic activities and less on transactions processing.
For years CFOs have been advised to change the focus of finance departments from transaction processing to more strategic activities. Surveys show, however, not much has happened. The two biggest barriers to making this shift are people and IT. Sadly, too many finance executives love managing minutiae because it’s at the core of their comfort zone. Misusing technology contributes to the problem since not applying automation to rote functions or using spreadsheets inappropriately. There is a data dimension as well: frequently it is too difficult to bring together finance department data and data from business operations because companies are not using the right tools to reliably automate this process.
Is your company making headway in this area?
Wednesday, August 20, 2008
BI Competency Centers: Do CFOs Help or Hinder?
Intelligent Enterprise Editor-in-Chief Doug Henschen moderated a webinar last week titled “Business Intelligence Competency Centers (BICCs): Many Choices, Many Pitfalls” sponsored by Forrester Research. With BI now considered “table stakes,” panelists Boris Evelson and James Kobielus of Forrester, BI consultant Claudia Imhoff and Capgemini’s Joe Moye discussed how enterprises can drive greater value from their BICC investments.
One recommendation was to cross-pollinate BICCs with other CCs in areas such as Business and IT Governance; Enterprise Architecture; Data Warehousing, Data Quality and Data Integration; ERP, CRM, Supply Chain Management, etc. While this makes perfect sense, doesn’t it seem ironic that we still need to encourage coordination after the costly lessons we (hopefully) learned from propagating BI application stovepipes?
Side note: With many of the CCs above revolving not just around competencies but applications and processes, it was interesting that James suggested BICCs be renamed BISCs (BI Solution Centers). We'll keep an eye on a Forrester report in queue on this topic for October.
The idea of coordinating CCs reminds me of conversations I’ve had with an aerospace and defense company that extended their BICC with specialized data integration technology for key applications. As a result of tapping into finance data, the company is supporting deeper BI analytics based on time-sensitive operational insights.
To boost synergy between CCs, one panelist suggested overlapping them and allowing personnel on the teams to create hybrid roles. This brings to mind the success story of a cosmetics company that adopted a war room approach to unite IT and line of business experts for projects.
The most interesting part of the discussion involved who should own a BICC: IT or line of business. Not surprisingly, opinions varied, with Evelson advocating for ownership by C-level business executives and Imhoff taking a more IT-centered approach. Evelson added that most of the successful BI environments he’s seen have had strong business ownership (for more check out his keynote at the Computerworld BI Perspectives conference Sept. 8th). Imhoff underscored the need for technical acumen beyond the skills of the business analyst – areas such as data integrity, data quality and database performance. (Rajan Chandras takes this a step further on his Intelligent Enterprise blog post, urging readers to explore the qualifications needed to influence BICC success)
Imhoff asserted that CCs should not report to the CEO’s or CFO’s offices, going so far as to suggest that CFOs may infuse too much of a finance or accounting flavor. It’s hard for me to imagine many business decisions that don’t impact profitability, competitive advantage or shareholder value, but since time ran out on the webinar, let’s open up that part of the discussion here.
What do you think? Are CFOs the best stewards of these BI centers?
One recommendation was to cross-pollinate BICCs with other CCs in areas such as Business and IT Governance; Enterprise Architecture; Data Warehousing, Data Quality and Data Integration; ERP, CRM, Supply Chain Management, etc. While this makes perfect sense, doesn’t it seem ironic that we still need to encourage coordination after the costly lessons we (hopefully) learned from propagating BI application stovepipes?
Side note: With many of the CCs above revolving not just around competencies but applications and processes, it was interesting that James suggested BICCs be renamed BISCs (BI Solution Centers). We'll keep an eye on a Forrester report in queue on this topic for October.
The idea of coordinating CCs reminds me of conversations I’ve had with an aerospace and defense company that extended their BICC with specialized data integration technology for key applications. As a result of tapping into finance data, the company is supporting deeper BI analytics based on time-sensitive operational insights.
To boost synergy between CCs, one panelist suggested overlapping them and allowing personnel on the teams to create hybrid roles. This brings to mind the success story of a cosmetics company that adopted a war room approach to unite IT and line of business experts for projects.
The most interesting part of the discussion involved who should own a BICC: IT or line of business. Not surprisingly, opinions varied, with Evelson advocating for ownership by C-level business executives and Imhoff taking a more IT-centered approach. Evelson added that most of the successful BI environments he’s seen have had strong business ownership (for more check out his keynote at the Computerworld BI Perspectives conference Sept. 8th). Imhoff underscored the need for technical acumen beyond the skills of the business analyst – areas such as data integrity, data quality and database performance. (Rajan Chandras takes this a step further on his Intelligent Enterprise blog post, urging readers to explore the qualifications needed to influence BICC success)
Imhoff asserted that CCs should not report to the CEO’s or CFO’s offices, going so far as to suggest that CFOs may infuse too much of a finance or accounting flavor. It’s hard for me to imagine many business decisions that don’t impact profitability, competitive advantage or shareholder value, but since time ran out on the webinar, let’s open up that part of the discussion here.
What do you think? Are CFOs the best stewards of these BI centers?
Friday, March 21, 2008
Enterprise software - hip again?
The previous post on finance innovators caught my attention. Early in my career, I helped document the journey of some of those same early adopters in BI and financial analytics—like Steve Beitler, former Controller at Sears, and his peers at companies like Blue Cross/Blue Shield of RI, Sealand (Maersk) and Lockheed Martin. I started reflecting on what helped their initiatives rise above the noise surrounding things like the Internet, AOL and cell phones in the '90s. Some argued BI, DW and financial systems lacked that cool factor back then, yet the enterprise solutions that startups were enabling for companies like Sears were grabbing headlines right alongside cool tools and gadgets.
It felt like déjà vu at a Red Herring magazine event this week. The entrepreneurs that converged on the soiree passionately described breakthroughs like wireless gas meters, on-demand Internet video TV without a PC (http://www.building-b.com/), mobile entertainment (http://www.mspot.com/) and a self-serve ecommerce site I like a lot called http://www.cafepress.com/. The energy and passion in the room brought me right back to my most recent stint at a venture-backed company that created collaborative technology for dynamic email applications.
Three prosciutto rolls later, I started to wonder…with all these hip ideas in new media and ecommerce, has enterprise software lost its cool factor? No sooner did conversations start to unfold with execs who are delivering interesting new enterprise solutions. Examples include a company that specializes in web-based task and project management (http://www.attask.com/), another that focuses on salesforce analytics (http://www.cloud9analytics.com/), and one that derives financial intelligence from data strewn across enterprise systems (http://www.staranalytics.com/, a company with whom I consult).
As the execs lobbed stories back and forth about their customers, it signaled that not only is innovation alive and well in the enterprise space, solutions are delivering real business value. Much like the time when Beitler and others made bold commitments to new platforms from startups, today's solutions are driven by customers who share their vision with vendors to help make their companies smarter and more competitive.
Conversations that evening helped me realize the tremendous impact and responsibility this community of entrepreneurs has during this unique moment in business. I walked away inspired by many promising young companies with solutions that aren’t just making our lives more enjoyable, our connections more meaningful and our contributions more lasting, they’re advancing technologies that help the corporations we work for, buy from and invest in operate more effectively based on timely, accurate information.
Now that’s pretty cool.
It felt like déjà vu at a Red Herring magazine event this week. The entrepreneurs that converged on the soiree passionately described breakthroughs like wireless gas meters, on-demand Internet video TV without a PC (http://www.building-b.com/), mobile entertainment (http://www.mspot.com/) and a self-serve ecommerce site I like a lot called http://www.cafepress.com/. The energy and passion in the room brought me right back to my most recent stint at a venture-backed company that created collaborative technology for dynamic email applications.
Three prosciutto rolls later, I started to wonder…with all these hip ideas in new media and ecommerce, has enterprise software lost its cool factor? No sooner did conversations start to unfold with execs who are delivering interesting new enterprise solutions. Examples include a company that specializes in web-based task and project management (http://www.attask.com/), another that focuses on salesforce analytics (http://www.cloud9analytics.com/), and one that derives financial intelligence from data strewn across enterprise systems (http://www.staranalytics.com/, a company with whom I consult).
As the execs lobbed stories back and forth about their customers, it signaled that not only is innovation alive and well in the enterprise space, solutions are delivering real business value. Much like the time when Beitler and others made bold commitments to new platforms from startups, today's solutions are driven by customers who share their vision with vendors to help make their companies smarter and more competitive.
Conversations that evening helped me realize the tremendous impact and responsibility this community of entrepreneurs has during this unique moment in business. I walked away inspired by many promising young companies with solutions that aren’t just making our lives more enjoyable, our connections more meaningful and our contributions more lasting, they’re advancing technologies that help the corporations we work for, buy from and invest in operate more effectively based on timely, accurate information.
Now that’s pretty cool.
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